Support Fusion

Explains how Support Fusion keeps tickets in step between two platforms: what a sync does, which direction it runs, and how comments, attachments, and field values come across.

How sync works

Walks both organisations through setting up a Support Fusion connection, from creating accounts to running a first test sync.

Setting up Support Fusion

Covers running a manual sync and checking the results, so you can confirm tickets map correctly before turning on automatic sync.

Testing your sync

Covers turning on automatic sync for a connection, and what needs to be in place first.

Going live

Covers reading your sync history, understanding the errors it reports, and fixing the most common ones.

Troubleshooting

Guides for configuring and using Support Fusion

Guides

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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