This page covers the integration settings that apply when ServiceDesk Plus is one side of a connection.
Use it when you're configuring a relationship that includes ServiceDesk Plus. Which settings appear depends on whether your ServiceDesk Plus organisation is the source or the target.
Filter and issue type
Sync filter (source): the basis for choosing which tickets sync, by
GrouporTechnician, with the specific group or technician selected below it.Issue type (target): the issue type applied to new tickets created in ServiceDesk Plus.
Default values for new tickets (source): the defaults, such as issue type and urgency, applied to tickets the target creates back during reverse sync.
Comments and attachments
Comment sync options: which notes sync: public notes, private notes, or both. At least one is required.
Sync attachments: synchronise attachments between platforms.
Source vs target: As the source, you set the sync filter (group or technician) and the defaults for tickets created back into ServiceDesk Plus. As the target, you set the issue type for new tickets.
The API configuration override at the bottom of the form works the same on every platform. See Integration configuration for how it works.
Related pages
Integration configuration: shared settings and the API override.
ServiceDesk Plus integration setup guide: connecting ServiceDesk Plus to Support Fusion.