Support Fusion

Reference for the setup wizard - the guided dialog new users see on first login to connect their platform and test the connection.

Setup wizard

Reference for the dashboard - monitors your ticket synchronisation status and activity at a glance.

Dashboard

Reference for Field mappings - controls which ticket fields Support Fusion copies between your connected systems and in which direction each one flows.

Field mappings

Reference for the description builder - assembles the target ticket description from several source fields so the synced ticket carries the context your team needs.

Description builder

Reference for the Sync page - where you run syncs, switch automatic sync on or off, and review what's happened.

Sync

Reference for the Settings page - the hub for connecting your platform and linking the partner organisations you sync with.

Settings

Reference for Custom fields - lets you capture and sync data beyond the standard ticket fields, supported on ServiceNow, HaloPSA, and Freshservice.

Custom fields

Reference for Integration configuration - where you set how a specific relationship syncs, including platform defaults, sync options, and filters.

Integration configuration

Reference for the ServiceNow integration configuration settings.

ServiceNow integration

Reference for the ServiceDesk Plus integration configuration settings.

ServiceDesk Plus integration

Reference for the Freshservice integration configuration settings.

Freshservice integration

Reference for the Autotask integration configuration settings.

Autotask integration

Reference for the ConnectWise integration configuration settings.

ConnectWise integration

Reference for the HaloPSA integration configuration settings.

HaloPSA integration

Reference for the Syncro integration configuration settings.

Syncro integration

Reference for the Jira integration configuration settings.

Jira integration

Reference for the Freshdesk integration configuration settings.

Freshdesk integration

Reference for the Zendesk integration configuration settings.

Zendesk integration

Reference for the Profile page - manage your personal information and account settings.

Profile

Reference for the Organisation page - manage your organisation's settings, details, and team members.

Organisation

Reference for the Billing page - manage your billing contact details, payment method, and payment history.

Billing

Reference for the Help centre page - support contact options and learning resources.

Help centre

Information on each page in Support Fusion

Reference

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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