This page covers the integration settings that apply when Syncro is one side of a connection.
Use it when you're configuring a relationship that includes Syncro. Which settings appear depends on whether your Syncro organisation is the source or the target.
Customer and defaults
Customer (target): the Syncro customer tickets are created against. Required when Syncro is the target.
Default status, Default priority, and Default type: the values applied to tickets the integration creates in Syncro.
Filter
Filter type (source): how tickets are selected to sync. When filtering by assignee or tech, choose the User whose tickets sync.
Comments and attachments
Comment sync options: which comment types to include when syncing: public, private, or both. At least one is required when Syncro is the source.
Sync attachments: include ticket attachments in the sync.
Add assets to description (source): include the ticket's asset details in the description sent to the target.
Source vs target: As the source, you set the filter, comment options, and whether to add assets to the description. As the target, you set the customer and the default status, priority, and type for created tickets.
The API configuration override at the bottom of the form works the same on every platform. See Integration configuration for how it works.
Related pages
Integration configuration: shared settings and the API override.
Syncro integration setup guide: connecting Syncro to Support Fusion.