The dashboard is the first screen you see after logging in. It monitors your ticket synchronisation status and activity at a glance.
Use it to confirm syncs are running and to spot anything that needs attention. On a new account, the analytics are empty until you've connected a platform and linked an organisation.
Sync overview cards
Three cards across the top summarise recent activity:
Total syncs: the number of syncs in the last 24 hours.
Success rate: the percentage of those syncs that succeeded.
Failed syncs: how many failed and need attention.
Connected organisations and activity
The Connected organisations panel lists your active organisation relationships, showing each source and target organisation, their platforms, and a success-rate badge. The 24-hour sync activity chart plots sync volume over the past day so you can see when syncs ran and whether any failed.
Before you've set up a relationship
Until you've connected a platform and linked a partner organisation, there's nothing to report. The cards and panels show empty until a relationship is active, so a blank dashboard on a new account is expected rather than a fault.
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